[Motherly]

If you're unable to view the chat bar or access the chat rooms, please:

1. Make sure your introduction was previously approved.

2. Go into your browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari) settings/options and:

1. Clear your cache and cookies/website browsing history and data
2. Close your browser completely (yes, the whole program/application)
3. Reopen your browser
4. Come back to the LittlespaceOnline site at http://www.littlespaceonline.com/
5. Log back in and re-try to access the chat rooms

3. Double check to make absolutely sure your browser is up to date and has no pending updates to go through. Make sure your browser's plug-ins are up to date. If you don't know how to check these things then ask Google.

• Check for updates for Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, or [INSERT BROWSER NAME HERE].
• Check for plugin updates for Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, or [INSERT BROWSER NAME HERE]

4. Try a different browser to verify it's not just the one you're using. Some browsers are outdated and aren't updated any longer or regularly, such as the case with Internet Explorer.

5. Take screen-shots of any error messages you see at that point so that you can provide the information you're seeing. Contact the site admin directly with full details about the issue and what you've tried to do to correct it.